Ruqayya Mulmul Chikankari A-line Gown | Lucknowi Chikankari Gown

We offer free shipping on all our products throughout India!

Usually, orders are delivered within 2-4 working days of the customer placing the order.

However, unusual circumstances may lead to delays beyond the specified period. In case of delay (product not dispatched within the estimated period), you can contact us.

To ensure that the order reaches you in good condition, in the shortest period, we ship through reputed logistics companies.

You can track your order here. If your inquiry is urgent, please email us at hello@alfazfashion.com and one of our team members will be in touch with you at the earliest.

*Please note that Saturdays, Sundays, and Public Holidays are not considered working days for standard deliveries.

We offer free shipping on all our products throughout India! 

Usually, orders are dispatched within 3-7 working days of the customer placing the order.

However, unusual circumstances may lead to delays beyond the specified period. In case of delay (product not dispatched within the estimated time period), you can contactus.

To ensure that the order reaches you in a good condition, in the shortest span of time, we ship through reputed logistics companies.

You can track your order here. If your enquiry is urgent, please email us at  hello@alfazfashion.com and one of our team members will be in touch with you at the earliest.

*Please note that Saturdays, Sundays and Public Holidays are not considered as working days for standard deliveries.

International Orders:

• We ship across the globe via DHL.
• For International Orders, you can easily pay through your Debit/Credit cards or PayPal, Razorpay (available under Wallets). You can also pay through Bank Transfer by reaching out to us.
• We charge International Shipping based on your location and order. 
• Shipping charges are automatically added to your order at the time of checkout. 
• No cancellation requests are accepted once the order is placed.
• We usually dispatch the products within 2-4 working days. Products usually take 3-5 days to reach you after the dispatch, depending on your order. We ship via DHL.
• We try to dispatch the order as soon as possible but there may be a slight delay because of unavoidable circumstances. In case of delay (product not dispatched within estimated time period), you can contact us.
• Once your order is shipped, you will be contacted by DHL on the email and phone number provided while placing the order. 
• For any other queries, please email us on  hello@alfazfashion.com  and one of our team members will get in touch with you within 24 hours. Please note our office timings are MON-SAT 9AM-5PM ONLY.
• No exchange / return is applicable on international orders. For any size related queries please feel free to contact us before you place an order.
• International Orders are dispatched as soon as all the products in your order are ready with us. We don't dispatch incomplete orders.

*As the recipient, you are liable for all import duties, customs, VAT and any other local sales taxes levied by the country we are shipping to; payment of these might be required to release your order from customs on arrival.

Our delivery partners are authorized to deposit duties on behalf of the customer and the customer can then directly clear these with the delivery partners on receiving the packet.

We always try our best to make sure that you love our product as much as we loved making it for you.

However, we’d be happy to exchange any item that is unworn, unused, unwashed, unaltered, or undamaged and retain the original tags, within 7 days from the date of delivery, for a different size or style.

Please Note:

• Once the item is sold, no refunds will be issued, only exchanges.
• SALE products cannot be exchanged/returned.

In case of a defect in the product, we would require clear parcel opening videos or pictures.

To request for an exchange please WhatsApp (click here) your order number and email/phone number.

Reverse pickups are either arranged by us or the customer will have to ship the parcel to us at the following address:

Please note: that in case the return is not due to an error on our part, the buyer will be liable to pay due charges for return logistics.

Name: Graceful-Alfaz ZA Tower Joy Mukherji marg Zohra Aghadi.

Address: Shop No. 3, Ground Floor, ZA Tower, Zohra Aghadi Joy Mukherji Marg, Yari Road Versova, Andheri West, Mumbai – 400061

Number: +91 7021111577

Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request.

Item is eligible for an exchange request only once.

Cancellation Policy

No cancellations will be accepted after 24 hours of the order being placed.

Change in Size/Delivery Address/Phone Number

If you’d like to make changes to existing details in the order such as your size, delivery address, or phone number, please reach us at hello@alfazfashion.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn’t been shipped.